diff --git a/instances/templates/instance.html b/instances/templates/instance.html
index 98fa3e07..55888d45 100644
--- a/instances/templates/instance.html
+++ b/instances/templates/instance.html
@@ -438,15 +438,17 @@
     }
     function load_osinfo() {
         $.getJSON("{% url 'instances:osinfo' instance.id %}", function (data) {
-            $.each(data, function() {
-                $('#oshostname').text(data['host-name']);
-                $('#osname').text(data.id);
-                $('#osprettyname').text(data['pretty-name']);
-                $('#oskernelrelease').text(data['kernel-release']);
-                $('#oskernelversion').text(data['kernel-version']);
-                $('#osversion').text(data.version);
-                $('#ostimezone').text(data.zone + " / " + data.offset);
-            })
+            $('#osinfo-error').addClass('d-none');
+            $('#oshostname').text(data['host-name'] || '');
+            $('#osname').text(data.id || '');
+            $('#osprettyname').text(data['pretty-name'] || '');
+            $('#oskernelrelease').text(data['kernel-release'] || '');
+            $('#oskernelversion').text(data['kernel-version'] || '');
+            $('#osversion').text(data.version || '');
+            $('#ostimezone').text(data.zone ? data.zone + " / " + data.offset : '');
+        }).fail(function (xhr) {
+            var error = xhr.responseJSON && xhr.responseJSON.error;
+            $('#osinfo-error').text(error || "{% trans 'The guest agent did not answer' %}").removeClass('d-none');
         });
     }
 </script>
diff --git a/instances/templates/instances/info_tab.html b/instances/templates/instances/info_tab.html
index 24853cad..0779a916 100644
--- a/instances/templates/instances/info_tab.html
+++ b/instances/templates/instances/info_tab.html
@@ -1,6 +1,7 @@
 {% load i18n %}
 <div class="tab-pane tab-pane-bordered" id="osinfo" role="tabpanel">
     <h3 class="page-header">{% trans "Guest Info" %}</h3>
+    <div id="osinfo-error" class="alert alert-warning d-none" role="alert"></div>
     <dl class="mx-3 row">
         <dt class="col-3">{% trans "Hostname" %}</dt>
         <dd class="col-9" id="oshostname"></dd>
diff --git a/vrtManager/instance.py b/vrtManager/instance.py
index 0c5f0b95..ee5767be 100644
--- a/vrtManager/instance.py
+++ b/vrtManager/instance.py
@@ -389,8 +389,10 @@ class wvmInstance(wvmConnect):
 
     def osinfo(self):
         info = agent_command(self.instance, "guest-get-osinfo")
-        info.update(agent_command(self.instance, "guest-get-timezone"))
-        info.update(agent_command(self.instance, "guest-get-host-name"))
+        # an agent without one of these commands still gives the rest
+        for command in ("guest-get-timezone", "guest-get-host-name"):
+            with contextlib.suppress(libvirtError):
+                info.update(agent_command(self.instance, command))
         return info
 
     def start(self, flags=0):
diff --git a/vrtManager/tests/test_interface_addresses.py b/vrtManager/tests/test_interface_addresses.py
index ab234890..cb107650 100644
--- a/vrtManager/tests/test_interface_addresses.py
+++ b/vrtManager/tests/test_interface_addresses.py
@@ -71,6 +71,19 @@ class OsInfoTestCase(unittest.TestCase):
             self.assertEqual(inst.osinfo(), {"kernel-release": "6.12", "zone": "UTC", "host-name": "web"})
         self.assertEqual({c.args[2] for c in agent.call_args_list}, {10})
 
+    def test_a_command_the_agent_lacks_leaves_out_only_its_details(self):
+        inst = wvmInstance.__new__(wvmInstance)
+        inst.instance = MagicMock()
+
+        def agent(dom, cmd, timeout, flags):
+            if json.loads(cmd)["execute"] == "guest-get-timezone":
+                raise libvirtError("The command guest-get-timezone has not been found")
+            return json.dumps({"return": {"guest-get-osinfo": {"id": "alma"}, "guest-get-host-name": {"host-name": "web"}}[
+                json.loads(cmd)["execute"]]})
+
+        with patch.object(module, "qemuAgentCommand", side_effect=agent):
+            self.assertEqual(inst.osinfo(), {"id": "alma", "host-name": "web"})
+
 
 if __name__ == "__main__":
     unittest.main()